Work History

May 2018 – Current

Business Analyst – Student Systems

Charles Darwin University

  • Analyse business processes and systems that impact the way staff and students interact with student systems
  • Define needs and design custom reports or solutions that deliver value to stakeholders
  • Manage systems access, security roles and user training
  • Maintain and update system configuration and documentation
  • Facilitate open communication and discussion between stakeholders, including vendors and University business units

February 2020 – November 2020

Data Migration Analyst – Student Digital Experience Program

Charles Darwin University

  • Developing data migration strategies in consultation with the SDX Program Manager and Solution Architect
  • Provide advice / recommendations on technical solutions
  • Analysis of legacy system data structures, data items and reference data including existing data validation rules
  • Ensure data migration, data validation, data cleansing and data conversion procedures are developed and tested based on design specifications
  • Develop and maintain systems documentation

July 2016 – May 2018

Student Progression Officer – Academic Liaison Unit

Charles Darwin University

  • Data entry, data manipulation and formatting using Microsoft Excel
  • Review and collation of Semester Final and Special Examinations
  • Make decisions and process various Higher Education forms in line with University policies and procedures
  • Monitor student course progress and facilitate Learning Management Plans as approved by Head of School
  • Provide course mappings to students in various circumstances, at various stages of their course progression

July 2015 – July 2016

Customer Service Officer – Student Administration and Equity Services

Charles Darwin University

  • Provide exceptional customer service
  • Interpret and respond to customer queries via telephone, email and face-to-face
  • Maintain a contemporary knowledge of University courses and student processes
  • Use of University systems (Callista, Content Manager, Oracle Service Cloud)
  • Adhere to business policies and procedures

March 2013 – April 2015

Facility Manager – Single LEAP Robertson Barracks

Compass Group Australia

  • Management and effective delivery of services, including Building Maintenance, Accommodation Management, Cleaning and Housekeeping, Grounds Maintenance, and Utilities Services.
  • Oversaw the final stages of construction of 26 buildings (300 rooms) and managed these buildings during their Defect Liability Period
  • Monitor planned vs actual expenditure and manage the site budget accordingly
  • Provide interface between the client (Plenary Living) and customer (Department of Defence)
  • Participate in annual contract review

August 2011 – March 2013

Store Support Manager – Coles Casuarina Village

Coles Supermarkets

  • Manage all aspects of the the business in the absence of the Store Manager
  • Maintain a safe environment for staff and customers by leading OH&S initiatives, complying with relevant legislation and building a culture of ‘Safety First’
  • Lead all aspects of the business’ internal audit
  • Lead, coach and mentor the store’s Department Managers
  • Monitor and ensure the compliance of the business against internal policies, external standards, and relevant legislation

April 2009 – August 2011

Dry Goods Manager – Coles Northlakes

Coles Supermarkets

  • Manage and direct the day-to-day operation of the Grocery and Dairy departments

  • Recruit, lead, coach and develop a large team

  • Interpret financial information and take appropriate action to adhere to store budgets

  • Identify and address performance gaps in operational standards

  • Plan and execute stocktake of 25K+ items twice yearly

July 2008 – December 2008

Revenue Officer – Revenue Operations

Northern Territory Treasury

  • Data processing

  • Apply knowledge and understanding of revenue and subsidy management services

  • Efficient and friendly customer service

  • Policy research and analysis

  • Contribute to and draft Ministerials, Internal Minutes, Economic Briefs, and Cabinet Submission

February 2007 – June 2008

Bakery Manager – Coles Northlakes

Coles Supermarkets

  • Lead, coach and develop a small team

  • Manage inventory of perishable and non-perishable products

  • Deliver consistent operating standards through my team

  • Maximise sales and minimise loss through production planning and department merchandising standards
  • Have knowledge of and ensure my department abides by any Food Safety standards and relevant legislation

June 2006 – June 2008

Cadet – Work Integrated Learning Scholarship

Northern Territory Treasury

 

As part of a scholarship awarded to me during my studies at CDU, I had the opportunity to undertake work experience in the Northern Territory Treasury.

Rotations include:

  • June 2006 – 4 weeks in Economic Policy
  • December 2006 – 6 Weeks in Economic Policy
  • December 2007 – 10 Weeks in Economic Analysis
  • June 2008 – 4 weeks in Revenue Operations

December 2005 – February 2007

Customer Service Supervisor – Coles Karama

Coles Supermarkets

  • Provide exceptional customer service

  • Cash handling, including balancing of tills and store safe

  • Build and amend staff rosters and schedules

  • Supervise Customer Service team and processes, providing assistance as required

  • Address customer issues and provide assistance or remedy consistent with business policies and procedures

March 2004 – March 2005

Sales Assistant – Harvey Norman Computers Darwin

Harvey Norman

  • Provide exceptional customer service
  • Possess a high level of technology and software knowledge to support customer queries
  • Give verbal and written competitive quotes while maintaining an appropriate profit margin
  • Maintain store inventory and participate in stocktake
  • Merchandise products and present displays and fixtures inline with store standards